terms and conditions

REFUNDS

Booking deposit
We are happy to unconditionally refund your deposit up to seven working days after the pool is booked. After this time the booking deposit is non-refundable.
Pool
As we know, giving birth can be unpredictable, so if you need to cancel your booking in the two weeks before the hire start date (i.e. after the full hire fee becomes due, but before we send out the pool), we will refund 50% of the total pool hire fee, plus the retainer and any delivery charges.
If, on receipt of your pool, it does not satisfy the description on our web site or brochure, we will refund the full pool hire fee, plus retainer and any delivery charges.
If the pool should be faulty, we will either replace the necessary part or replace the pool for no extra charge, or will refund the full pool hire fee, plus retainer and any delivery charges.

PAYMENT

The booking deposit is payable to confirm your booking.

The remainder of the pool fee, plus delivery and the additional retainer, is due in full, two weeks before you receive your pool.

The retainer is usually paid by cheque. We will hold on to it until we get the pool back, then we will return it to you unbanked. In the event that the pool is incomplete, damaged or not properly cleaned, we will deduct the cost from your retainer and return the rest.

We accept UK bank cheques, major credit and debit cards, and UK postal orders.
Please make cheques payable to 'babymoon'.

CREDIT CARDS

We accept major credit and debit cards - Visa, Delta, Electron, MasterCard, Eurocard, Switch, Solo. We accept card payments in UK pounds and Euros.
If paying by credit or debit card, remember to include full credit card details and expiry date, with your order. Switch cards need the issue number or start date, as appropriate.
If the credit card address is not the same as your address then please tell us.

SECURITY

We take your credit card details through mail and telephone orders. We only hold your credit card number for as long as we need to process your order. Your credit card number is not held on any web site. It is only ever sent across the Internet via the secure Worldpay online credit card processing system.

PRIVACY

We collect only the information necessary to process your transaction. This information is kept only on our internal systems and is not accessible from the Internet. If you wish to check what information we hold then please contact us. We will send you all such information to the postal name and address that we have previously used. We will not release any of your details to any third party or mailing list - ever. We e-mail our customers to confirm orders, to notify of despatch and to discuss order related problems and of course to reply to their emails to us.

VALUE ADDED TAX

All prices include VAT where appropriate. Pool hire incurs VAT at the standard rate.
Babymoon's VAT number is 760561240.

DISCLAIMER

In common with all businesses, Babymoon must make this statement about the limit of our liability, or we would not be able to provide the information and equipment on an economic basis.

Babymoon believes that the information on our site is truthful and accurate.
Babymoon maintains its rental equipment to the highest standards.
Babymoon shall not be liable to you or any third party for any indirect, special, incidental, punitive, cover or consequential damages, arising out of the use of the information on this web site, our printed literature, or use of our rental equipment, and based on any theory of liability including breach of contract, breach of warranty, tort (including negligence), product liability or otherwise. The Disclaimer and Limited Liability set forth above are fundamental elements of the basis of the agreement between Babymoon and you.

None of the above affects your statutory rights.